Archive for the Recognition Category

“I Want To Hold Your Hand”

Thursday, May 27th, 2010
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I must admit I’ve never been a great Beatles fan. I was a 60’s child but a little too late to experience the free thinking sixties and all that went with them. That said I understand the Beatles significance and the difference they made to the world I now live in. Music has always been one of my great passions and many great songs remind me of a specific time or period of my life. I think it’s the same for most of us.

Grass Roots has just published a major piece of research conducted amongst large corporations – Fortune 500 or Financial Times Global 500 constituents. We’ve called it ‘I Want To Hold Your Hand’ after that famous Beatles song, (more on that later). Our industry, the performance improvement industry, like many others has been talking about globalization for years. We wanted to understand what these corporations were thinking about taking their employee reward and recognition programs global and their definition of the global space. The results are fascinating and I urge you to download a copy of the research findings: “I want to hold you hand” whitepaper.

I remember being taught about globalization at school in the early 80’s. The truth is that it hasn’t really happened. We see many corporations trading around the world but the reality is that they are just a collection of local operating companies trading under the same brand but with different products, different cultures and different philosophies.

As we come out of the worst economic decline the world has seen since the Second World War, (and hopefully we are not going to take a ‘double dip’), globalization is once more on the agenda.
This time I think it’s for real. There appear to be two key motivators.

Cost
 As profits have been hit, corporations are looking for costs savings wherever they can find them. Harmonizing employee recognition programs around the world is just one way of doing it. Grass Roots have seen a massive increase in global RFP’s (Requests For Proposals) in recent months. One recent RFP from a global financial services brand included a PowerPoint slide that showed they were running over 30 employee recognition programs around the world with as many vendors.
One vendor and one platform would obviously bring savings,

Growth
Growth in sales for the major corporations over the last 15 years or so has come mainly from the established economies of North America, Europe and Japan. The recession is telling them that this is not guaranteed as we move into the recovery phase – many of these economies have deep, underlying structural problems that may take years to resolve. Just look at the economic deflation experienced by Japan during most of the last 12 years for an indicator. The BRIC, (Brazil, Russia, India and China), economies is where it’s at. (I have some views on this Goldman Sachs coined acronym, but more on that in a later blog.) To access these markets, harmonizing corporate culture and philosophy has never been more important. Often these economies are challenging places in which to operate and that brings even more emphasis on how you align your employees behavior to corporate values.

As motivators of corporate success go, there’s nothing new in cost reduction and looking for growth
I suppose. After the economic turmoil of the last 2 years at least some constants remain.

Back to the Beatles.
They released “I want to hold your hand” as a single in 1963. In the US, it sold more than 250,000 copies in the first three days of release with over 10,000 copies an hour being sold in New York alone. The song has received many awards amongst which include the number 2 slot on Mojo’s “100 records that have changed the world”.

Using the song to name the survey goes back to a discussion I had with a global medical equipment company based out of the US in early 2010. They were struggling with the global thing but I don’t think they were convinced about the genuine strengths of Grass Roots in the global space. I ended a call with their key influencer with the line, ‘If you want us to hold your hand on the global journey, give me a call’, I wasn’t convinced I would get a reply but some week later I received a call from her. ‘Will you hold our hand’, she said.

Steve

An internal Grass Roots contest took place in April 2010
amongst all our offices around the world.
Each office needed to produce a full inspirational video of the song.
Here is the American version. Enjoy!

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With the number of cell phone subscribers in the world approaching 5 billion, more people have access to a phone than to good sanitation.

Monday, April 19th, 2010

 

What’s that got to do with motivation?

There was a recent report from the United Nations that stated that the number of cell phone subscribers in the world is just about to pass 5 billion. By their reckoning, more people will have a cell phone than have access to clean sanitation.

What does that tell us about the motivation of human beings? In all my years of devising reward, recognition and incentive programs, I have always urged clients to think about what I call the “Three A’s” when it comes to establishing what is going to motivate your audience.

The first A is for Achievability. If someone looks at a program and thinks, ‘I am never going to achieve that!’, then they are unlikely to subscribe to the objectives of the program and it has failed at the first hurdle. The solution is to set the objectives at an achievable level and push them up as participants begin to achieve. It’s a bit like the high jump in athletics. More valuably, it gives the program manager the opportunities to keep the program interesting and engaging by continuously refocusing on the objectives.

From a cell phones perspective, the third world is an interesting environment. The Financial Times recently reported that Vodafone is launching a simple ‘phone only’ application for certain African countries that retails for around $10. Even with some of the frighteningly low per capita incomes in Africa, that has to be achievable. It’s an interesting contrast to the richer nations where the humble cell phone is becoming a thing of the past – everyone wants to pay more for an iPhone, BlackBerry or iPad.

The second A is for Aspiration. I always encourage clients to take the mundane out of their reward choice on an incentive program. That’s why cash is such a bad currency for these types of program – it just goes into cash-flow and we don’t feel good about using our reward to pay for the groceries, a parking ticket or, dare I say it, a new toilet. It’s so much better to work towards something you really aspire to – travel, the latest laptop or a cell phone.

The last A is for Appropriateness. I remember a few years ago there was outrage when one company was offering cosmetic surgery as a reward. We’ve had companies ask us to remove alcohol from the reward choice. Others feel it inappropriate to offer competitors products.

All of these are valid reasons but where does that leave the basic sanitation. Appropriate maybe, but when you don’t have very much in the first place, possibly not an aspiration or achievable.

Steve.

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So what were the big stories at the 2010 International Consumer Electronics Show (CES) in Las Vegas?

Monday, January 11th, 2010

Overwhelmingly everyone was talking about Apps. For those of you not yet addicted to your Apple iPhone, and increasingly the BlackBerry, Apps are simple software applications designed to run on your smart phone and specifically to fulfill a single requirement. You download them from the Internet. Apple has a whole App Store with thousands available. Be it ordering a pizza, checking your stock prices or using Twitter and Facebook from your smart phone, there is an App for just about everything. In fact, someone told me about an App called DrunkDial, (I think that’s what it was called). You install it on your phone and connect it to the phone numbers of friends you have a tendency to call when you’ve had one too many and potentially embarrass or compromise yourself. Launch DrunkDial when you hit the bar and bingo, it stops you dialing those unfortunate friends.

Another story was of the two software engineers who had developed an App called The Moron Test in their spare time – it lets you know how stupid you really are! Now it’s generating enough monthly revenues to allow them to quit their jobs.

Apps are big business. Some are free, some you pay for and there’s a whole industry developing them for the iPhone. BlackBerry are fast trying to catch up and were showing there Alliance Portal at the show (developed for BlackBerry by Grass Roots I hasten to add). The Portal is a social network type environment where developers can share ideas and link to BlackBerry to promote their Apps and wares to the growing army of BlackBerry users. I read that Steve Jobs of Apple was not that enthusiastic about Apps when the iPhone was launch a few years ago – now Apps form a central plank to the Apple iPhone strategy as it fights for dominance with BlackBerry, the emergence of Google Android and the entrance of players such as Microsoft and Dell into the smart phone market.

I read in a recent Financial Times article that they estimate that there are currently over 100,000 people trying to develop an App. Obviously some of them will be huge successes. Others will fall by the wayside unnoticed. I was pondering this new world and it took me back to my teens. As a teenager, I was obsessed by pop music. In those days, the 45rpm single was king and any connected teenager could tell you what was number 1 in the charts and which was this weeks fastest mover or highest new entry. Back then in the UK, always a hot bed for new talent, as many 600 singles were released a week by aspiring rock stars. Most never even made it to a play on the radio, some were the launch pads for great British acts such as Tears for Fears, the Clash and the Pet Shop Boys, (depending on your musical taste, of course). I suppose Apps could be seen as the current day pop singles. Toggling through my iPod as I sit on my flight back from Las Vegas to find something to listen to I can’t help feeling that in 20 plus years time, my kids will not be toggling through their smart phones to find that classic App from their teens! A sign of the disposable world we live in.

So where does that leave the motivation and incentives industry? For me, the core of any successful incentive or loyalty program has to be the communications. If you go back to the roots of our industry in direct marketing, think about the process that you as consumers are engaged. I often use what I call the ‘cornflake packet’ example. You get up in the morning, sit down for breakfast and you choose cornflakes. As you work your way through your serving, you glance at the packet on the table. There’s an offer flashed on the front so you pick the packet up and turn it around to read more about the offer. It could be a free flight, a two for one offer or in today’s world maybe a free App. You read about how you participate. If we haven’t got it in 20 or 30 seconds, we’re back working on the bowl of cornflakes in front of us.

That’s the challenge faced by any incentive program, be it for employees, the channel or consumers. The boom in social networking – MySpace, Facebook, Twitter, LinkedIn and the rest, offers us a huge opportunity to improve the way we use communications as part of these programs. With these new technologies, our program participants are now quickly accessible in a very cost effective and personal way. At Grass Roots we’ve already started experimenting how we can link these applications to the programs we run for our clients. The BlackBerry Alliance Portal is just one example and we’re getting interesting and very encouraging results.

So are Apps the new pop charts? Well all I know that is if you love great music with a great bass line as I do try the new Dr Dre headphones launched by Monster at 2010 CES. http://www.geek.com/articles/gadgets/review-beats-by-dr-dre-headphones-20080730/.

Rock n roll!

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Congratulations to Mario, our CIO of the Year by SFBJ

Wednesday, December 9th, 2009

Last month we had a news release about Mario winning CIO of the Year, but I wanted to post the main points here. Congratulations to Mario, one of the pieces that makes us the best global incentive provider in the industry.

  • Mario has been named CIO of the Year by the South Florida Business Journal. The Journal’s awards program looked to trendsetting South Florida companies that have led the way with innovations, products and services, to choose their award winners.
  • He is responsible for global technology, infrastructure and information security with an emphasis on delivery optimization, flexibility and best in breed service excellence.
  • Mario began his carreer 19 years ago in the South Florida community and is keenly interested in emerging technologies in the customer engagement arena (with an emphasis on security and privacy protections).
  • and my own quote from the article…

    “The South Florida Business Journal’s recognition of Mario is very well-deserved. His commitment to a collaborative management style, his contributions as a member of the executive management team and his ability to leverage global technology to identify creative solutions to address customer needs is truly outstanding. We recognize the significant contributions Mario is making to our company and our clients and we are delighted that these achievements have also been recognized by the esteemed panel of SFBJ judges.”

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